{"id":9008,"date":"2026-07-22T08:31:46","date_gmt":"2026-07-22T12:31:46","guid":{"rendered":"https:\/\/geasypay.com\/changing-payment-terminals-in-quebec\/"},"modified":"2026-07-22T08:33:46","modified_gmt":"2026-07-22T12:33:46","slug":"changing-payment-terminals-in-quebec","status":"publish","type":"post","link":"https:\/\/geasypay.com\/en\/changing-payment-terminals-in-quebec\/","title":{"rendered":"Changing Payment Terminals in Quebec"},"content":{"rendered":"<p>You\u2019re paying too much. Your payment terminal is slow or outdated. It takes your provider three days to call you back\u2014and not always in French. You\u2019ve been thinking about this for months. But you haven\u2019t taken any action because two things are holding you back: <strong>you\u2019re still under contract<\/strong>, and <strong>you\u2019re afraid of losing revenue<\/strong> during the transition.    <\/p>\n<h2>Three Things to Check in Your Current Contract<\/h2>\n<p>Before making any decision, pull out your contract and look for these three elements. They are what determine how much leeway you have. <\/p>\n<ul>\n<li><strong>The end date of your commitment.<\/strong>  You might be closer to the exit than you think.<\/li>\n<li><strong>The required notice period.<\/strong>  Many contracts are automatically renewed if notice is not given on time. This is the most common pitfall. <\/li>\n<li><strong>Early termination fees.<\/strong>  Their amount, and especially how they are calculated.<\/li>\n<\/ul>\n<p>Don&#8217;t feel like digging through the fine print? Send us your contract and your most recent statement of charges.   <strong>We&#8217;ll read them for you and tell you what you can do.<\/strong>  It&#8217;s free and there&#8217;s no obligation.<\/p>\n<h2><em>&#8220;I&#8217;m under contract; canceling will cost me a lot.&#8221;<\/em><\/h2>\n<p>This is the first obstacle, and it&#8217;s the easiest one to overcome.  <strong>In most cases, we&#8217;ll cover all or part of the cancellation fees for your current contract.<\/strong>  The math is simple: if the savings you realize on your transaction fees exceed the exit fee, we\u2019ll cover the difference so that the switch costs you nothing in the short term. In practical terms, this means the question is no longer \u201cCan I afford to switch?\u201d but \u201cHow much am I losing each month by staying?\u201d <\/p>\n<h2><em>&#8220;I&#8217;m worried that my payments will stop during the transition.&#8221;<\/em><\/h2>\n<p>This is the most legitimate concern, especially in retail or the restaurant industry, where an hour without sales is a lost hour.  <strong>We&#8217;ll set up your new terminal before deactivating the old one.<\/strong>  So you have a period during which both systems run in parallel. You don\u2019t make the permanent switch until the new system has been tested, your team knows how to use it, and you feel comfortable with it. At no point will you find yourself without a way to process payments. This is the foundation of our support, and it\u2019s non-negotiable.   <\/p>\n<h2><em>&#8220;What if, in the end, it doesn&#8217;t work out for me?&#8221;<\/em><\/h2>\n<p>You have <strong>90 days to try it out<\/strong>. If the solution doesn&#8217;t meet your business&#8217;s needs, just let us know and we&#8217;ll stop. No questions asked, no hidden penalties. That&#8217;s what lets you treat change as a test, not a leap of faith.   <\/p>\n<h2>How much are you overpaying today?<\/h2>\n<p>Most merchants we meet don\u2019t know how to answer this question. It\u2019s not because they\u2019re being careless: the fee statements are deliberately hard to read, with lines for interchange, assessment, service, and compliance fees all jumbled together. We\u2019ll <strong>analyze your current statement for free<\/strong>. You\u2019ll walk away with a single figure: what you\u2019re actually paying as a percentage of your revenue, and what you\u2019d pay with us.   <\/p>\n<p>To understand what makes up your fees before you even call us, check out our <a href=\"https:\/\/geasypay.com\/en\/understanding-interchange-fees-in-canada-what-every-merchant-should-know\/\">guide to interchange fees in Canada<\/a> and our <a href=\"https:\/\/geasypay.com\/barometre-frais-transaction-2026\/\">2026 transaction fee barometer<\/a>.<\/p>\n<h2>How is the transition going?<\/h2>\n<p><strong>1. We analyze your situation.<\/strong>  Please send us your most recent expense statement and, if you have it, your contract. We&#8217;ll call you back within 24 hours with a clear cost estimate. <\/p>\n<p><strong>2. We check your exit margin.<\/strong>  Remaining contract term, notice period, cancellation fees. We&#8217;ll let you know what we can cover and what you&#8217;ll have to pay, if anything. <\/p>\n<p><strong>3. We install and provide training.<\/strong>  The new terminal is being installed and will operate alongside the old one. Your team will receive on-site training in French. <\/p>\n<p><strong>4. We disable the old one.<\/strong>  Once everything is up and running\u2014and only then.<\/p>\n<h2>What Won&#8217;t Change for Your Customers<\/h2>\n<p>Your customers won&#8217;t notice any difference\u2014except that the payment terminal is faster. You&#8217;ll continue to accept: <\/p>\n<ul>\n<li>Interac, Visa, Mastercard, and American Express<\/li>\n<li><a href=\"https:\/\/geasypay.com\/solutions-paiement\/paiements-sans-contact\/\">Contactless Payments<\/a>, Apple Pay, and Google Pay<\/li>\n<li>Tips, Refunds, and Partial Payments<\/li>\n<\/ul>\n<p>If you are in the restaurant industry, <a href=\"https:\/\/geasypay.com\/solutions-paiement\/mev-web\/\">MEV-Web<\/a> compliance is taken into account during the migration. If you process online payments, <a href=\"https:\/\/geasypay.com\/securite-paiements-conformite-pci-dss-canada\/\">PCI DSS compliance<\/a> remains ensured without any additional action on your part. <\/p>\n<h2>Why Are Quebec Retailers Switching Suppliers?<\/h2>\n<p>In the cases we handle, three reasons come up almost every time.<\/p>\n<ul>\n<li><strong>Fees that have increased without explanation.<\/strong>  Many contracts provide for an annual rate adjustment. After three or four years, the gap with the market becomes significant. <\/li>\n<li><strong>Support that isn&#8217;t up to par.<\/strong>  A payment terminal that breaks down on a Friday night means a weekend of lost revenue. The question isn&#8217;t whether it will happen, but how long it will last. <\/li>\n<li><strong>An outdated terminal.<\/strong>  No seamless contactless payments, no mobility, no integration with the checkout. What was acceptable in 2021 is costing sales in 2026. <\/li>\n<\/ul>\n<p>If you&#8217;re still deciding between several providers, our <a href=\"https:\/\/geasypay.com\/en\/global-payments-moneris-square-or-clover-which-payment-system-should-you-choose-for-your-small-business-in-quebec\/\">comparison of Global Payments, Moneris, Square, and Clover<\/a> gives you an honest look at what each one does best.<\/p>\n<h2>Frequently Asked Questions About How to Change Your Payment Terminal<\/h2>\n<h3>How long does it take to replace a payment terminal?<\/h3>\n<p>Generally, it takes anywhere from a few days to two weeks between your first call and service activation, depending on your setup and the notice period in your current contract. The technical setup itself takes less than a day. <\/p>\n<h3>Can I switch to a different device if I&#8217;m still under contract?<\/h3>\n<p>Yes, in most cases. It all depends on the remaining term and the exit terms specified in your contract. That\u2019s exactly what we review with you before making any recommendations.  <\/p>\n<h3>Who pays the cancellation fees for my current contract?<\/h3>\n<p>In most cases, we cover all or part of these fees. The exact amount depends on your contract and your transaction volume. We\u2019ll confirm this with you before you make any decisions.  <\/p>\n<h3>Will my payments be suspended during the transition?<\/h3>\n<p>No. The new payment terminal is installed and tested while the old one is still in use. The switchover takes place only after everything has been approved on your end.  <\/p>\n<h3>Do I need to replace my cash register at the same time?<\/h3>\n<p>Not necessarily. A payment terminal can operate on its own or be integrated with your current point-of-sale system. If your point-of-sale system is nearing the end of its useful life, this is a good opportunity to discuss it, but it\u2019s not a requirement.  <\/p>\n<h3>What happens if I&#8217;m not satisfied with the solution?<\/h3>\n<p>You have 90 days to try it out. After that time, if the solution doesn&#8217;t meet your needs, just let us know and we&#8217;ll stop. <\/p>\n<h3>Will I really save on my transaction fees?<\/h3>\n<p>We don&#8217;t make empty promises. We analyze your current statement and give you a specific figure. If the savings aren&#8217;t significant, we&#8217;ll tell you straight up rather than have you switch for nothing.  <\/p>\n<h3>Is support available in French in Quebec?<\/h3>\n<p>Yes. Our team is based in Quebec, and we provide support in French\u2014from setup to troubleshooting. The easiest thing to do is to talk it over for five minutes. With your bill in front of us, we\u2019ll let you know if the switch is worth it. And if the answer is no, we\u2019ll tell you that, too.    <\/p>\n<div>\n<p>&nbsp;<\/p>\n<\/div>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Combien de temps prend un changement de terminal de paiement ?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Comptez g\u00e9n\u00e9ralement de quelques jours \u00e0 deux semaines entre le premier appel et la mise en service, selon votre configuration et le d\u00e9lai de pr\u00e9avis de votre contrat actuel. La partie technique elle-m\u00eame prend moins d une journ\u00e9e.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Est-ce que je peux changer de terminal si je suis encore sous contrat ?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Oui, dans la majorit\u00e9 des cas. 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Le nouveau terminal est install\u00e9 et test\u00e9 pendant que l ancien fonctionne encore. La bascule ne se fait qu une fois que tout est valid\u00e9 de votre c\u00f4t\u00e9.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Est-ce que je dois changer ma caisse enregistreuse en m\u00eame temps ?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Pas n\u00e9cessairement. Un terminal peut fonctionner seul ou s int\u00e9grer \u00e0 votre caisse actuelle. Si votre caisse est en fin de vie, c est l occasion d en parler, mais ce n est pas une condition.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Que se passe-t-il si la solution ne me convient pas ?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Vous disposez de 90 jours pour essayer. 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L \u00e9quipe Geasy Pay est bas\u00e9e au Qu\u00e9bec et l accompagnement se fait en fran\u00e7ais, de l installation au d\u00e9pannage.\"\n      }\n    }\n  ]\n}\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019re paying too much. Your payment terminal is slow or outdated. It takes your provider three days to call you back\u2014and not always in French. You\u2019ve been thinking about this for months. But you haven\u2019t taken any action because two things are holding you back: you\u2019re still under contract, and you\u2019re afraid of losing revenue [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":9009,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[60],"tags":[],"class_list":["post-9008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-board"],"_links":{"self":[{"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/posts\/9008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/comments?post=9008"}],"version-history":[{"count":2,"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/posts\/9008\/revisions"}],"predecessor-version":[{"id":9013,"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/posts\/9008\/revisions\/9013"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/media\/9009"}],"wp:attachment":[{"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/media?parent=9008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/categories?post=9008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/geasypay.com\/en\/wp-json\/wp\/v2\/tags?post=9008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}