On May 7, 2025, Quebec introduced new legislation aimed at increasing transparency in business practices, particularly with regard to the calculation of tips. These changes directly affect merchants using Global Payments brand payment terminals.
What is Bill 72?
Introduced in September 2024 by the Minister of Justice and Consumer Protection, Simon Jolin-Barrette, Bill 72, entitled “An Act to protect consumers against abusive business practices and to promote greater transparency with respect to prices and credit”, aims to make everyday transactions easier for Quebecers. It relies on clearer, more accessible information to better protect consumers.
Main changes introduced by the law
Calculating tips on the amount before taxes
From now on, tip suggestions displayed on payment terminals must be based on the invoice amount before taxes are added. For example, on a bill of $100 before tax (or $114.98 after tax), a 15% tip would equal $15, bringing the total to $129.98, instead of $17.25 for a total of $132.23 if calculated after tax.
Neutral presentation of tipping options
Tipping options must be presented fairly and without influence:
All percentage suggestions should be displayed equally.
The use of emojis or valorizing descriptions such as “Good service” or “Exceptional service” is prohibited.
Customers should be able to manually enter the amount of tip they wish to offer.
Adaptation of Global Payments payment terminals
To comply with these new requirements, merchants using Clover terminals must ensure that their devices are configured to calculate tips on the pre-tax amount. MC Paiement worked with payment service providers to update devices before the deadline.
To check the compliance of your payment terminal :
Access your terminal’s tip settings.
Make sure that the “Calculation before tax” option is activated.
These adjustments are designed to standardize tipping practices and provide a more transparent and equitable payment experience for consumers.
Other key measures in Bill 72
While the new tipping rules primarily concern restaurateurs and merchants equipped with Global Payments terminals, Bill 72 also introduces other important provisions that could impact your business:
More transparent pricing in grocery stores
Food retailers must now clearly specify :
- Whether a product is taxable or not
- Price per unit or per unit of measurement (e.g. 100 g or 100 ml)
- The regular price of promotional products
- Prices applicable to customers not participating in a loyalty program
Improved pricing policy
The policy has been enhanced to better protect consumers:
- If the cash register price exceeds that displayed for an item costing $15 or less, the item must be offered free of charge.
- For items over $15, a $15 discount applies (previously $10)
Geasy Pay: your ally for a smooth transition
At Geasy Pay, we know that adapting to new regulatory obligations can be a challenge for your business. As a reseller of Global Payments terminals in Quebec, we do our utmost to support you in this transition:
- Our technical team anticipated the changes so that all payment terminals could be updated before the law came into force.
- Our specialists are available to guide you in configuring your terminal to meet the new requirements.
Bill 72 marks an important turning point in consumer protection, particularly with regard to tip management. For merchants, compliance is not only mandatory, but also requires technical adjustments to payment terminals.
At Geasy Pay, we see this reform as an opportunity to strengthen the relationship of trust with your customers, by offering them greater clarity and transparency at the point of payment. Our team is at your disposal to facilitate this transition and help you make the most of it. If you have any questions or would like help in ensuring that your Global Payments terminals comply with Bill 72, contact our customer service at 438-806-0450.